Franklean Cleaning
Privacy Policy
This policy explains in plain English how Franklean Cleaning handles information submitted through our website or provided during a cleaning enquiry and service.
Who we are and how to contact us
Franklean Cleaning provides cleaning services across Brisbane, Logan and selected Ipswich areas. Privacy enquiries can be made by phone on 0428 758 368 or by email at Frankleancleaning@gmail.com.
Information we collect
We may collect your name, phone number, email address, property address, property details, preferred service date, agency or property-manager details, notes, service selections and property photos. We may also keep quote, booking, invoice and service communication records.
Why we collect it
We use this information to review your enquiry, prepare and discuss a quote, confirm scope and access, schedule and deliver the service, provide cleaning documentation, respond to aftercare matters, maintain business records and protect the website from misuse.
Property addresses and photos
Addresses and photos are used to understand property condition, quote and deliver the agreed service, document relevant work and respond to inspection or aftercare questions. We do not publish identifiable property photos for marketing without appropriate permission.
Storage and protection
Website enquiries are stored in access-controlled business systems. Uploaded photos are kept in private storage and are available only through the authorised owner workspace. We use reasonable access controls and operational safeguards, but no online system can be guaranteed completely secure.
Service providers
Information may be processed by service providers that help us host the website, store records and files, communicate with customers, issue documents or operate the business. We limit sharing to what is reasonably needed for those services or required by law. Public Google review content may be displayed through Google Maps Platform. When you follow a Google review or profile link, Google's Privacy Policy and Terms apply.
Retention and deletion
We keep information only for as long as reasonably needed for enquiries, service delivery, aftercare, record-keeping, dispute handling and applicable business or legal requirements. Retention periods should be reviewed by the business owner. Information that is no longer reasonably required should be securely deleted or de-identified where practical.
Access, correction and deletion requests
You can ask what personal information we hold about you, request a correction or ask us to delete information that is no longer required. Contact us using the details above. We may need to confirm your identity and may need to keep some records where there is a legitimate business or legal reason.
Policy review
This is an operational privacy notice, not a statement that every legal obligation has been finally determined. The business owner should review it against Franklean's actual providers, record-retention practices and any professional advice before public release.